MLA
Casado-Lumbreras, Cristina, et al. "Personnel Performance Appraisal Coverage in ITIL, COBIT, and CMMi: A Study from the Perspective of People-CMM." Governance, Communication, and Innovation in a Knowledge Intensive Society, edited by Sean W.M. Siqueira, IGI Global, 2013, pp. 77-87. https://doi.org/10.4018/978-1-4666-4157-0.ch007
APA
Casado-Lumbreras, C., Colomo-Palacios, R., Hernández-López, A., & Soto-Acosta, P. (2013). Personnel Performance Appraisal Coverage in ITIL, COBIT, and CMMi: A Study from the Perspective of People-CMM. In S. Siqueira (Ed.), Governance, Communication, and Innovation in a Knowledge Intensive Society (pp. 77-87). IGI Global. https://doi.org/10.4018/978-1-4666-4157-0.ch007
Chicago
Casado-Lumbreras, Cristina, et al. "Personnel Performance Appraisal Coverage in ITIL, COBIT, and CMMi: A Study from the Perspective of People-CMM." In Governance, Communication, and Innovation in a Knowledge Intensive Society, edited by Sean W.M. Siqueira, 77-87. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4157-0.ch007
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