A Perspective on the Credibility Engineering of Web Applications

A Perspective on the Credibility Engineering of Web Applications

Pankaj Kamthan (Concordia University, Montreal, Quebec, Canada)
DOI: 10.4018/978-1-60566-719-5.ch014
OnDemand PDF Download:
No Current Special Offers


The social aspects pertaining to a service provided by an organization are at least as significant as the technical aspects. The issue of credibility is a growing concern for the consumers of (persuasive) Web Applications in a variety of domains. Therefore, understanding the notion of credibility and addressing it systematically is crucial for an organization’s reputation. In this chapter, based on a given taxonomy of credibility, an approach to address one class of credibility, namely the Active Credibility, of Web Applications is considered. To that regard, a viewpoint-oriented framework for the active credibility engineering of Web Applications is proposed, and the managerial, societal, and technical viewpoints of it are analyzed in some detail. A few directions for extending the framework are outlined.
Chapter Preview

In this section, necessary background on credibility is given and relevant previous work as it pertains for further discussion is reported.

For the sake of this chapter, a Web Application is defined as a Web Site that behaves like an interactive software system specific to a domain. It typically has a large-size that requires a non-trivial infrastructure: a systematic development process, a team with high-level of knowledge and skills, deployment of additional software on the client- and/or server-side, and a schedule comprising of several weeks or months from inception to completion. In this chapter, the terms consumer and user are interchangeable unless otherwise stated.

Complete Chapter List

Search this Book: