A Perspective on the Credibility Engineering of Web Applications

A Perspective on the Credibility Engineering of Web Applications

Pankaj Kamthan (Concordia University, Montreal, Quebec, Canada)
DOI: 10.4018/978-1-60566-719-5.ch014
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Abstract

The social aspects pertaining to a service provided by an organization are at least as significant as the technical aspects. The issue of credibility is a growing concern for the consumers of (persuasive) Web Applications in a variety of domains. Therefore, understanding the notion of credibility and addressing it systematically is crucial for an organization’s reputation. In this chapter, based on a given taxonomy of credibility, an approach to address one class of credibility, namely the Active Credibility, of Web Applications is considered. To that regard, a viewpoint-oriented framework for the active credibility engineering of Web Applications is proposed, and the managerial, societal, and technical viewpoints of it are analyzed in some detail. A few directions for extending the framework are outlined.
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In this section, necessary background on credibility is given and relevant previous work as it pertains for further discussion is reported.

For the sake of this chapter, a Web Application is defined as a Web Site that behaves like an interactive software system specific to a domain. It typically has a large-size that requires a non-trivial infrastructure: a systematic development process, a team with high-level of knowledge and skills, deployment of additional software on the client- and/or server-side, and a schedule comprising of several weeks or months from inception to completion. In this chapter, the terms consumer and user are interchangeable unless otherwise stated.

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