Perspectives of Digital Library Evaluation: Methodology from Marketing of Services for Information Services

Abstract

The Virtual Health Library can be visualized as a distributed base of scientific and technical health knowledge that is saved, organized, and stored in electronic format in the countries of the South America and the Caribbean Region, universally accessible on the Internet and compatible with international databases and standards. The quality management of Virtual Health Library (VHL) presents an evaluation methodology from Marketing of Services identified as “quality information system.” It questions how the method quality information system contributes to VHL management model evaluation. The use of qualitative-quantitative research allows applying the method concerned to actions and recommendations adopted by the VHL model. This chapter considers quality management concerned with two main VHL aspects: health information literacy and the VHL site’s network based on its quality control. It presents the working of the methodology of quality information system under the focus of the VHL management. It utilizes Digital Library quality dimensions to demonstrate the VHL quality program under the application of quality information system methodology. It concludes that VHL quality control must add a composite of quality to obtain the client’s point of view of its users. VHL must develop social tools as best practice to evaluate quality from customers’ points of view.