Phases and Activities

Phases and Activities

P. Gottschalk (Norwegian School of Management, Norway)
Copyright: © 2006 |Pages: 13
DOI: 10.4018/978-1-59140-760-7.ch005


Lacity and Willcocks (2000a) identified six outsourcing phases. In these phases, a variety of stakeholders are involved, such as customer senior business managers, customer senior IT managers, customer IT staff, IT users, supplier senior managers, supplier account managers, supplier IT staff, and subcontractors. Stakeholder relationships vary during activities within phases, depending on goal alignment. For each of the phases, Lacity and Willcocks (2000a) defined the major stakeholder goals, interactions, and outcomes witnessed in practice.

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