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MLA
Petter Gottschalk. "Police Work in Value Shops."
Knowledge Management Systems in Law Enforcement: Technologies and Techniques,
IGI Global, 2007, pp.213-251. https://doi.org/10.4018/978-1-59904-307-4.ch009
APA
P. Gottschalk (2007).
Police Work in Value Shops
. IGI Global. https://doi.org/10.4018/978-1-59904-307-4.ch009
Chicago
Gottschalk, Petter. "Police Work in Value Shops." In
Knowledge Management Systems in Law Enforcement: Technologies and Techniques.
Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-307-4.ch009
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Police Work in Value Shops
Petter Gottschalk
(Norwegian School of Management, Norway)
Source Title:
Knowledge Management Systems in Law Enforcement: Technologies and Techniques
Copyright:
© 2007
|
Pages:
39
DOI:
10.4018/978-1-59904-307-4.ch009
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Abstract
To comprehend the value that information technology provides to organizations, we must first understand the way a particular organization conducts business, and how information systems affect the performance of various component activities within the organization. Understanding how firms differ is a central challenge for both theory and practice of management. For a long time, Porter’s (1985) value chain was the only value configuration known to managers. Stabell and Fjeldstad (1998) have identified two alternative value configurations. A value shop schedules activities and applies resources in a fashion that is dimensioned and appropriate to the needs of the client’s problem, while a value chain performs a fixed set of activities that enables it to produce a standard product in large numbers. Examples of value shops are professional service firms, as found in medicine, law, architecture, and engineering. A value network links clients or customers who are, or wish to be interdependent. Examples of value networks are telephone companies, retail banks, and insurance companies.
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