A Practitioner’s Approach to Collaborative Usability Testing

A Practitioner’s Approach to Collaborative Usability Testing

Julie Buelow (Ufoundit.ca, Canada)
DOI: 10.4018/978-1-4666-4046-7.ch006

Abstract

The purpose of this case study is to outline a methodology for collaborative usability testing developed in a local government setting where subject matter experts (SMEs), content owners, stakeholders, IT professionals and the public are engaged in the design and development of public sector websites.
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Case Description

The case description is presented as follows:

  • 1.0 Background

  • 2.0 Method

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      2.1 Initial Client Presentation

      • 2.1.1 Ten Things to Consider

      • 2.1.2 Findings

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      2.2 Homework Assignment

      • 2.2.1 Key Questions

      • 2.2.2 Findings

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      2.3 Test Plan

      • 2.3.1 Test Plan Elements

      • 2.3.2 Findings

  • 3.0 Observations

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      3.1 Testing Sessions

      • 3.1.1 Tester Greeting and Orientation

      • 3.1.2 Performance Test Items

      • 3.1.3 Tester Debriefing

      • 3.1.4 Insights

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      3.2 Collation of Observations

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      3.3 Summary of Results

  • 4.0 Technology Concerns

  • 5.0 Management and Organizational Concerns

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