MLA
Ramsey, Gregory W. and Sanjay Bapna. "Predicting Patient Turnover: Lessons From Predicting Customer Churn Using Free-Form Call Center Notes." Computational Methods and Algorithms for Medicine and Optimized Clinical Practice. IGI Global, 2019. 108-132. Web. 8 Dec. 2019. doi:10.4018/978-1-5225-8244-1.ch006
APA
Ramsey, G. W., & Bapna, S. (2019). Predicting Patient Turnover: Lessons From Predicting Customer Churn Using Free-Form Call Center Notes. In K. Chui, & M. Lytras (Eds.), Computational Methods and Algorithms for Medicine and Optimized Clinical Practice (pp. 108-132). Hershey, PA: IGI Global. doi:10.4018/978-1-5225-8244-1.ch006
Chicago
Ramsey, Gregory W. and Sanjay Bapna. "Predicting Patient Turnover: Lessons From Predicting Customer Churn Using Free-Form Call Center Notes." In Computational Methods and Algorithms for Medicine and Optimized Clinical Practice, ed. Kwok Tai Chui and Miltiadis D. Lytras, 108-132 (2019), accessed December 08, 2019. doi:10.4018/978-1-5225-8244-1.ch006
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