Predicting Users' Intention towards Using Library Self-Issue and Return Systems

Predicting Users' Intention towards Using Library Self-Issue and Return Systems

Siti Nadhirah Mohmed Razip (Universiti Malaysia Sabah, Malaysia), Siti Fatnin Abdul Kadir (Universiti Malaysia Sabah, Malaysia), Siti Nur Aishah Saim (Universiti Malaysia Sabah, Malaysia), Farah Nadia Mohd Dolhan (Universiti Malaysia Sabah, Malaysia), Nurshamimi Jarmil (Universiti Malaysia Sabah, Malaysia), Nurul Hasanah Md Salleh (Universiti Malaysia Sabah, Malaysia) and Grunsin Rajin (Universiti Malaysia Sabah, Malaysia)
DOI: 10.4018/978-1-5225-0746-8.ch007


This study aims to examine users' acceptance of library self-issue and return system by integrating Theory of Planned Behaviour (TPB)/Technology Acceptance Model (TAM) as the guiding principle. The research used a multiple regression for data analysis across a sample of 238 students. Their participation was purely voluntary. Empirical analysis confirmed that student's intention to use the library self-service by behavioural intentions and perceived usefulness. However, the subjective norm was found to be not significantly related to library self-issues and return system. This empirical results may benefit to the students and the librarians involved in self-issue and return system in library. The librarian could avoid a long queue of students in the library. For the students, they will be able to save time on borrowing or retuning the materials. This research offers a new findings compare to the previous study, where this research focus on undergraduate students in Malaysia. Next, the proposed framework could be used as a foundation for future research investigating students who had not applied the library self-service respond.
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Literature Review

The theory of planned behaviour (TPB) refers to a condition where individual do not have a complete control over their behaviour Ajzen (1985).Ajzen believed that an organization is an important part in opening and launching new technologies thus, he highly suggested the theory TPB to predict future behaviour. Technology acceptance model (TAM) was developed apart from the Theory of Reasoned Action (TRA) of (Fishbein & Ajzen, 1975). TAM refers to users attitude towards new technologies in a way they perceived usefulness or perceived ease of use. TAM suggested that users attitude can be shaped by two factors in which are the perceived ease of use and the perceived of usefulness. Both TAM and TPB are from the augmentation of hypothesis of reason activity (TRA) however have distinctive foci, consequently making their joining hypothetically fitting and possibly correlative (Chau & Hu, 2002).

The library self-return-system are influenced by six factors namely: behavioural intention, attitude, subjective norms, perceived behavioural control, perceived usefulness and perceived ease of use. Fishbein and Ajzen (1975) defined attitude (ATT) referred as a learned predisposition to respond in a consistently favourable or unfavourable manner with respect to a given object. Perceived ease of use (PEOU) is believed to have a strong effect on user acceptance of an application (Lee, Lee, & Kwon, 2005; Davis, Bagozzi, & Warshaw, 1989) stated that perceived usefulness (PU) means to have a direct influence on user positive attitude and be a predictor of the buyer’s intention to use a technology. Perceived behavioural control (PBC) is the general population's impression of their capacity to perform a particular behaviour (Chang & Chang, 2009). Furthermore, Hsu and Lu (2007), mentioned that subjective norms (SN) is the degree to which users perceive that others approve of their actions, for example, participating in the online community. Lastly, Chau and Hu (2002) stated that behavioural intention (BI) has been shown to predict an individual’s performing a conscious act, such as determining to accept (or use) a technology.

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