MLA
Muñoz, Mirna and Jezreel Mejia. "Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement." Agile Estimation Techniques and Innovative Approaches to Software Process Improvement, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2014, pp. 97-118. http://doi:10.4018/978-1-4666-5182-1.ch007
APA
Muñoz, M., & Mejia, J. (2014). Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement. In Colomo-Palacios, R., Calvo-Manzano Villalón, J. A., de Amescua Seco, A., & San Feliu Gilabert, T. (Ed.), Agile Estimation Techniques and Innovative Approaches to Software Process Improvement (pp. 97-118). IGI Global. http://doi:10.4018/978-1-4666-5182-1.ch007
Chicago
Muñoz, Mirna, and Jezreel Mejia. "Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement." In Agile Estimation Techniques and Innovative Approaches to Software Process Improvement. edited by Ricardo Colomo-Palacios , Jose Antonio Calvo-Manzano Villalón , Antonio de Amescua Seco , and Tomás San Feliu Gilabert, 97-118. Hershey, PA: IGI Global, 2014. http://doi:10.4018/978-1-4666-5182-1.ch007
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