Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement

Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement

Mirna Muñoz (Centre of Mathematical Research, Mexico) and Jezreel Mejia (Centre of Mathematical Research, Mexico)
DOI: 10.4018/978-1-4666-5182-1.ch007
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Abstract

Organizational process improvement offers a key opportunity for organizations to become more efficient. As a consequence, the software industry, among others, is more interested in software process improvement. However, one of the most common issues identified when an organization tries to implement a software process improvement initiative is the difficulty that they face in selecting the reference model and its adaptation to the current organization scenario. Moreover, selecting the wrong reference model according to the way the organization works becomes a trigger to increase resistance to change. This chapter presents a methodology that allows the use of a multi-model environment as a reference model so that the organization can select best practices that best fit the way it works to implement software process improvement. The results of the implementation of an improvement using the methodology proposed are also presented.
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2. Research Context

Software Process Improvement (SPI) is a field of research and practice, arising out of the need to solve software development issues (Kautz et al., 2004). Therefore, SPI is the action taken by organizations to change processes, considering the business needs, so that their business goals are achieved in a more effective way (Burke & Howard, 2005). Unfortunately, investments in SPI do not often achieve the expected results (Munk-Madsen & Nielsen, 2011).

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