MLA
Muñoz, Mirna, and Jezreel Mejia. "Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement." Agile Estimation Techniques and Innovative Approaches to Software Process Improvement, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2014, pp. 97-118. https://doi.org/10.4018/978-1-4666-5182-1.ch007
APA
Muñoz, M. & Mejia, J. (2014). Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement. In R. Colomo-Palacios, J. Calvo-Manzano Villalón, A. de Amescua Seco, & T. San Feliu Gilabert (Eds.), Agile Estimation Techniques and Innovative Approaches to Software Process Improvement (pp. 97-118). IGI Global. https://doi.org/10.4018/978-1-4666-5182-1.ch007
Chicago
Muñoz, Mirna, and Jezreel Mejia. "Preventing the Increasing Resistance to Change through a Multi-Model Environment as a Reference Model in Software Process Improvement." In Agile Estimation Techniques and Innovative Approaches to Software Process Improvement, edited by Ricardo Colomo-Palacios, et al., 97-118. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5182-1.ch007
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