Problems, Their Causes and Effects in the Use of Information Systems: A Case of a Scientific Library

Abstract

Information technology (IT) has radically improved many aspects of organisational activities. Computer-based information systems (CBIS) are constantly developed more effective and efficient. Development of a new CBIS is justified by higher quality of work, more efficient work processes, and more flexible work practices. However, introduction of the new IS can produce a variety of problems. This paper describes the problems observed in the use of a library CBIS in a Finnish scientific library. The results of the study illustrate well the environment which should be understood by the designers of computer-based information systems. One important prerequisite of good (re)design is a wide understanding of the problems that may prevent effective use of a CBIS. In this study we introduce a classification based on the problems which were found in the case. The classification describes the causes and effects of the observed problems.