Process-Based Evaluation of Hospital Information Systems: Application of an Information System Success Model (PRISE) in the Healthcare Domain

Abstract

Although there is limited research and evidence base, it is reasonable to expect that high quality information technology is an integral factor in the success of today’s healthcare sector. However, the healthcare sector is considered to be low level investor in information technology (IT) when compared to other sectors. There are studies that look at the sums spent on health IT as a basis for determining how effective the IT systems are. We support the idea that the effectiveness of IT systems is not an exact measure and a more systematic approach needs to be taken when evaluating success of an IT system. In this study, we have evaluated an assessment method, process based information systems effectiveness (PRISE), which is based on a novel model of information systems effectiveness in the healthcare domain. The results of our case series provide specific implications concerning the applicability of a general “information systems assessment” approach, in the medical context.