Project Story Capturing System: The Use of Storytelling to Capture Tacit Knowledge in Government Projects

Project Story Capturing System: The Use of Storytelling to Capture Tacit Knowledge in Government Projects

Khairul Shafee B Kalid (Universiti Teknologi PETRONAS, Malaysia) and Mohd Syafiq Saifullah (Universiti Teknologi Petronas, Malaysia)
DOI: 10.4018/978-1-4666-4434-2.ch014
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Studies have shown that one of the failures of government projects in Malaysia is the lack of necessary knowledge among project team members. Therefore, knowledge management in project environment is seen as important because it enables project team members to perform project activities and make informed decisions more effectively. While knowledge in government projects are made explicitly through project reports, standard operating procedures, guidelines, policies, and others, the capture of tacit knowledge such as project team members’ experience, insights, and judgments are less emphasized. One of the tools to capture tacit knowledge is storytelling. This chapter presents a video-based storytelling system that enables project related tacit knowledge to be captured, stored, and circulated.
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Challenges In Project Implementation In Malaysia

Government implements projects to for the betterment of its people. These projects include building up physical assets such as public buildings, transport infrastructure and public spaces and services such as education, healthcare, agriculture and tourism. The Malaysian government has a vision to become a developed nation in the year 2020.

In the Ninth Malaysia Plan (2006-2010), the Malaysian government had awarded 25,974 projects (, 2011) in which the government has allocated RM 200 billion to fund the projects (Lian & Mustafa, 2006). These projects include the construction of public infrastructure such as schools, roads, bridges, utilities and infrastructure for various ministries namely the Education Ministry, the Prime Minister's Department and Works ministry (, 2006). Many government funded projects have also been tendered under the Government Transformation Plan (GTP) to support the 7 National Key Results Area (NKRA). For example, under the Rural Basic Infrastructure (RBI) key area, projects that have been planned and implemented includes the construction of roads, clean water supply, electricity supply and housings.

The contribution of these government projects is significant to the development of the country. Thus, it is absolutely crucial to ensure that the project does not fail. Studies in project implementation in Malaysia have indicated a number of factors that could influence the implementation of a project. Table 1 presents the factors that influence project implementation in Malaysia.

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