Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience

Abstract

The role of information technology (IT) in managing disasters is increasingly being recognized. The Healing Touch project was started after the tsunami disaster in Tamilnadu to address the healthcare needs of the survivors through IT. Specifically; it provided mental health support to the victims near their place of residence. This project has been different from other telemedicine projects because: It was sponsored and managed entirely by NGOs. The local community and local NGOs were directly trained to manage there own health problems after the natural disaster. Success was linked to the intensive pre and post execution work done. We believe that preparation and involvement of people is the key to success in most IT projects. Some problems we faced were related to a general lack of awareness and nonpenetration of IT in the community we served. If people are using IT in their day to day work; adoption of telemedicine and other e-services will be far simpler after a disaster.