Provision of Web 2.0 Services by Interoperable GIS-Powered Local Administration Portal Systems

Provision of Web 2.0 Services by Interoperable GIS-Powered Local Administration Portal Systems

Anastasios Tsitsanis, Sotirios Koussouris, Rob Peters
DOI: 10.4018/978-1-61520-887-6.ch011
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eGovernment for municipalities, a rather mature field when talking about the traditional and plain service delivery to citizens, is nowadays seeking ways to provide more quality based services to the citizens and to become more direct in terms of communication and interaction. In this direction, the most modern implementations are already coming up with the utilisation of various Web 2.0 services in an attempt to become more attractive to the users and to gain a larger user base. However, the introduction of Web 2.0 application to eGovernment portals does not seem to be the solution on its sole; in contrast, when these solutions are accompanied with GIS powered technology, participation and utilisation of those portals seems to reach the anticipated figures, as interoperable GIS systems are able to offer added-value and more “personalised” services to users.
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The rapid development in Information Technology is nowadays opening new horizons regarding the facilitation of everyday life of computer users. As the Internet becomes a daily activity of people’s life, more and more organizations tend to offer internet based services, replacing their traditional front-desk transactions. Following this trend, governmental organizations, such as local governments, local administration and various public service offices are constantly launching eGovernment portals that are not only offering information to the public, but offer electronic flavoured services as well, by promoting interoperability with the present underlying systems that are currently serving the public (Jaeger, 2003).

Local Administration Entities, such as municipalities (Capgemini, 2006), are topping the list of such organizations, as they have high figures of everyday transactions numbers with citizens and also possess a large number of “clients”, which are naturally the inhabitants and the locally based enterprises. The benefits that rise from such a portal are the following (Charalabidis, Askounis, Gionis, Lampathaki, & Metaxiotis, 2006):

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