QoE for Mobile TV Services

QoE for Mobile TV Services

Florence Agboma (University of Essex, UK) and Antonio Liotta (University of Essex, UK)
Copyright: © 2009 |Pages: 20
DOI: 10.4018/978-1-59904-984-7.ch010
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Abstract

This chapter discusses the various issues that surround the development stage of mobile TV services. It highlights the importance of Quality of Experience (QoE), which is a shift in paradigm away from the widely studied Quality of Service (QoS). We discuss the factors affecting QoE and the types of assessment methods used to evaluate QoE. A QoE-layered model is presented with the aim of ensuring end-to-end user satisfaction. Using a case study, we develop a QoE management framework. We argue that gaining an understanding of users’ perceptions and their service quality expectations may assist in the development of QoE models that are user centric.

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