Quality Factors for DMSS Assessment: An Application of Research Frameworks

Quality Factors for DMSS Assessment: An Application of Research Frameworks

Harold W. Webb (University of South Florida, USA) and Surya B. Yadav (Texas Tech University, USA)
DOI: 10.4018/978-1-59140-045-5.ch017
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Abstract

The objective of this chapter is to demonstrate the use of a decision support systems research (DSSR) framework to improve decision making support systems (DMSS) quality. The DSSR Framework, which was developed to integrate theoretical constructs from various information systems areas into a coherent theme, can serve as a tool for DMSS developers. Developed to provide a unified reference to theoretical constructs used in theory building and testing, the DSSR framework can also be used as the basis for the identification and selection of a hierarchy of factors potentially affecting the quality of DMSS development. The chapter proposes that a unified set of quality factors derived from the DSSR framework be used in tandem with the generic software quality metrics framework specified in IEEE Standard 1061-1992. The integration of these two frameworks has the potential to improve the process of developing high-quality decision making support systems and system components. The usage of these frameworks to identify system quality factors is demonstrated in the context of a military research and development project.

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