MLA
Jeffery, Arthur B., and Mary F. Bratton-Jeffery. "Quality Function Deployment in Training Design." Encyclopedia of Distance Learning, edited by Caroline Howard, et al., IGI Global, 2005, pp. 1543-1551. https://doi.org/10.4018/978-1-59140-555-9.ch233
APA
Jeffery, A. B. & Bratton-Jeffery, M. F. (2005). Quality Function Deployment in Training Design. In C. Howard, J. Boettcher, L. Justice, K. Schenk, P. Rogers, & G. Berg (Eds.), Encyclopedia of Distance Learning (pp. 1543-1551). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-59140-555-9.ch233
Chicago
Jeffery, Arthur B., and Mary F. Bratton-Jeffery. "Quality Function Deployment in Training Design." In Encyclopedia of Distance Learning, edited by Caroline Howard, et al., 1543-1551. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-555-9.ch233
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