Quality Models of Online Learning Community Systems: Exploration, Evaluation and Exploitation

Abstract

The main goal of this chapter is fourfold: to review key theoretical models underpinning the design of Online Learning Community Systems (OLCSs); to identify and evaluate quality models for OLCSs; to better understand the feedback loop between evaluation of OLCSs and their redesign; to develop a generic framework for user interface quality models for OLCSs. Specifically, we have reviewed a set of software quality standards, quality models and literature on human-centred design, usability, information technology quality assurance, accessibility, security and trust. Several empirical case studies are described to illustrate our arguments and views. We have developed the generic framework that comprises four levels – factors, criteria, guidelines and metrics.