MLA
Ruiz Ben, Esther. "Quality Standardization Patterns in ICT Offshore." IT Outsourcing: Concepts, Methodologies, Tools, and Applications, edited by Kirk St.Amant, IGI Global, 2010, pp. 2082-2098. https://doi.org/10.4018/978-1-60566-770-6.ch132
APA
Ruiz Ben, E. (2010). Quality Standardization Patterns in ICT Offshore. In K. St.Amant (Ed.), IT Outsourcing: Concepts, Methodologies, Tools, and Applications (pp. 2082-2098). IGI Global. https://doi.org/10.4018/978-1-60566-770-6.ch132
Chicago
Ruiz Ben, Esther. "Quality Standardization Patterns in ICT Offshore." In IT Outsourcing: Concepts, Methodologies, Tools, and Applications, edited by Kirk St.Amant, 2082-2098. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-770-6.ch132
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