MLA
Santana-Ormeno, Martin, et al. "The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization." Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2003, pp. 504-520. https://doi.org/10.4018/978-1-59140-061-5.ch032
APA
Santana-Ormeno, M., Diaz-Andrade, A., Serida-Nishimura, J., & Morris-Abarca, E. (2003). The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 5 (pp. 504-520). IGI Global. https://doi.org/10.4018/978-1-59140-061-5.ch032
Chicago
Santana-Ormeno, Martin, et al. "The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization." In Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., 504-520. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-061-5.ch032
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