MLA
Santana-Ormeño, Martin, et al. "The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization." Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 99-115. https://doi.org/10.4018/978-1-59904-405-7.ch007
APA
Santana-Ormeño, M., Díaz-Andrade, A., Serida-Nishimura, J., & Morris-Abarca, E. (2006). The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on the Human Side of Information Technology (pp. 99-115). IGI Global. https://doi.org/10.4018/978-1-59904-405-7.ch007
Chicago
Santana-Ormeño, Martin, et al. "The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization." In Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., 99-115. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7.ch007
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