MLA
Van Leuven, Nancy, et al. "Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis." Crisis Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 839-857. https://doi.org/10.4018/978-1-4666-4707-7.ch041
APA
Van Leuven, N., Newton, D., Leuenberger, D. Z., & Esteves, T. (2014). Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis. In I. Management Association (Ed.), Crisis Management: Concepts, Methodologies, Tools, and Applications (pp. 839-857). IGI Global. https://doi.org/10.4018/978-1-4666-4707-7.ch041
Chicago
Van Leuven, Nancy, et al. "Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis." In Crisis Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 839-857. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4707-7.ch041
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