MLA
Alshawi, Mustafa, and Hafez Salleh. "IT/IS Readiness Maturity Model." Cases on Performance Measurement and Productivity Improvement: Technology Integration and Maturity, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2013, pp. 23-37. https://doi.org/10.4018/978-1-4666-2618-8.ch002
APA
Alshawi, M. & Salleh, H. (2013). IT/IS Readiness Maturity Model. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Performance Measurement and Productivity Improvement: Technology Integration and Maturity (pp. 23-37). IGI Global. https://doi.org/10.4018/978-1-4666-2618-8.ch002
Chicago
Alshawi, Mustafa, and Hafez Salleh. "IT/IS Readiness Maturity Model." In Cases on Performance Measurement and Productivity Improvement: Technology Integration and Maturity, edited by Mehdi Khosrow-Pour, D.B.A., 23-37. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2618-8.ch002
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