A Recommender Agent to Support Knowledge Sharing in Virtual Enterprises

Abstract

To remain competitive, virtual enterprises depend on effective Knowledge Management (KM). On the other hand, KM is deeply affected by the virtualization of modern organizations. As a result, KM systems need to be reshaped to adapt to these new conditions. This chapter presents KARe, a multi-agent recommender system that supports users sharing knowledge in a peer-to-peer environment. In this way, KARe reflects the intrinsically distributed nature of virtual enterprises. Supporting social interaction, the system allows users to share knowledge through questions and answers. This chapter focuses on KARe’s recommendation algorithm, presenting its description and evaluation.