Redefining Web Users’ Optimal Flow Experiences In Online Environments: An Empirical Analysis

Redefining Web Users’ Optimal Flow Experiences In Online Environments: An Empirical Analysis

Anshu Saxena Arora, Mahesh S. Raisinghani
DOI: 10.4018/978-1-60960-153-9.ch010
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The article highlights a research study on consumer navigation behavior through the Web users’ optimal Flow experiences in the online environments. The research study establishes the empirical groundwork for measuring Web users’ Flow experiences in the Web environment. The article proposes a comprehensive definition of Flow on the basis of Comprehensive Process (Flow) Model of Network Navigation, considering that the Flow concept is a multidimensional concept in the “multi-activity” medium of the Web. Flow has been defined as a multi-dimensional and context-specific concept. Furthermore, the research article proposes that there are 10 Flow constructs (also called “the antecedents of Flow”) along with the three states of Flow, namely, Perfect Flow, Imperfect-Intensive Flow, and Imperfect Flow. Consumer Behavior on the Web is studied using the Flow concept for three categories of Flow users, namely, Perfect and Imperfect-Intensive Flow (PIIF) users, Imperfect Flow (IF) users, and Non-Flow (NF) users. These users achieve Flow depending on 10 Flow-constructs and three Flow states. Empirical results suggest a direct relationship between the Flow states and the Flow user categories and between expected Web user in the future (EXPUSE) and the Flow user categories. This research study provides a basis for future researchers to study consumer navigation behavior on the Web using the Flow concept for three categories of Flow users through 10 Flow constructs and three Flow states. The research has significant implications for theory and practice.
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Optimal Flow Experience

Flow is defined as the congruence of high skills and high challenges of the users above a critical threshold level (Csikszentmihalyi & Csikszentmihalyi, 1988), and the rationality behind the concept of “multi-activity” applies to the dynamic perceptions of challenges perceived in a given situation and the skills a person brings to it. Web as a multi-activity medium of communication was established by Chen et al. (1998). In addition to the concept of “multi-activity” for Flow concept, there is a need to address the problem of conflict between generic and context specific Web Flow. All the researches in the area of Web Flow demonstrates Flow as a concept occurring during network navigation where the person is engrossed in the process of navigating the Web or the mediated perception of the environment called “telepresence” (Steuer, 1992) rather than being present in his / her physical world of tensions, anxieties and frustrations. Hence, network navigation becomes an intrinsically enjoyable and self-reinforcing source of mental relaxation accompanied by the loss of self-consciousness and characterized by a seamless sequence of responses facilitated by machine interactivity (Hoffman & Novak, 1996). Thus, previous research has defined Flow as a generic concept rather than a context specific one. There is no clarity whether e-mail, Internet chat sessions, or Web conferencing are the Flow activities or whether using Web for a specific purpose of searching information for business or educational purposes are the activities that result in Flow. This problem or dispute area of the conflict between generic and context specific Flow is addressed in this empirical study and the Flow activities are categorized as high-Flow and low-Flow activities resulting in a context specific nature of Flow rather than a generic one as described in the previous research. Next we define the Flow states Perfect Flow, Imperfect-Intensive Flow, and Imperfect Flow and discuss the comprehensive process model of network navigation.

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