MLA
Heidecke, Florian, and Andrea Back. "A Reference Model for E-Collaboration within the Dispersed Sales Force Training Process in Multinational Companies." E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, IGI Global, 2009, pp. 735-750. https://doi.org/10.4018/978-1-60566-652-5.ch058
APA
Heidecke, F. & Back, A. (2009). A Reference Model for E-Collaboration within the Dispersed Sales Force Training Process in Multinational Companies. In N. Kock (Ed.), E-Collaboration: Concepts, Methodologies, Tools, and Applications (pp. 735-750). IGI Global. https://doi.org/10.4018/978-1-60566-652-5.ch058
Chicago
Heidecke, Florian, and Andrea Back. "A Reference Model for E-Collaboration within the Dispersed Sales Force Training Process in Multinational Companies." In E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, 735-750. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-652-5.ch058
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