MLA
Mauser, Annett. "A Reference Model for Savings Bank." Advances in Banking Technology and Management: Impacts of ICT and CRM, edited by Vadlamani Ravi, IGI Global, 2008, pp. 232-242. https://doi.org/10.4018/978-1-59904-675-4.ch014
APA
Mauser, A. (2008). A Reference Model for Savings Bank. In V. Ravi (Ed.), Advances in Banking Technology and Management: Impacts of ICT and CRM (pp. 232-242). IGI Global. https://doi.org/10.4018/978-1-59904-675-4.ch014
Chicago
Mauser, Annett. "A Reference Model for Savings Bank." In Advances in Banking Technology and Management: Impacts of ICT and CRM, edited by Vadlamani Ravi, 232-242. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-675-4.ch014
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