MLA
Paper, D. "Reinventing Business Processes Through Automation: A Case Study." Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 207-239. https://doi.org/10.4018/978-1-59904-396-0.ch013
APA
Paper, D. (2006). Reinventing Business Processes Through Automation: A Case Study. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Business Process Reengineering (pp. 207-239). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-59904-396-0.ch013
Chicago
Paper, D. "Reinventing Business Processes Through Automation: A Case Study." In Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., 207-239. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-396-0.ch013
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