Relations among Actors in Governmental Projects: The Case of Paraná mGov

Relations among Actors in Governmental Projects: The Case of Paraná mGov

Beatriz Barreto Brasileiro Lanza (Companhia de Tecnologia da Informação e Comunicação do Paraná (CELEPAR), Brazil & Universidade Federal do Paraná (UFPR), Brazil) and Maria Alexandra Cunha (Pontifícia Universidade Católica do Paraná (PUCPR), Brazil)
DOI: 10.4018/978-1-4666-8358-7.ch065
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Abstract

This paper aims to study an eleven-year project of Mobile Government (mGov) in the state of Paraná, Brazil. The precocious experience in Brazil in mGov and the number of cell phones used in the country are not arguments for these to be used in providing mass public services. Mason's Historical Method was used to get to know the project, raising available information and retrieving happenings and results. To identify events, relevant actors, their roles, aspects in collaboration, setting and density of the relations among these actors, Social Network Analysis was used. The authors conclude it is important to formalize the project, but that will not guarantee its continuity in the long run. Characterizing phases minimizes the importance given to the change of governors after new elections in large corporative projects. The networks forming favors the dissemination of IT knowledge among actors.
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Electronic Government And Mobile Government

To present the context of the use of mobile telephony by the Government of Brazil, one must first understand how eGov and mGov take place.

In Brazil, the State reform is a historical process whose dimension is proportional to its crisis. It began in the 1970s, boomed in the 1980s, brought about the reappearance of Liberalism and a profound critique of the forms of intervention or the regulation of the State. In the 1990s, this theme became very broad and complex, as it involves political, economical and administrative aspects. The intended result was a more efficient State, properly reaching the citizens. It would be a state acting in partnership with society and in accordance with its desires, not exactly trying to protect the market, but rather trying to render itself more able to compete (Bresser-Pereira, 1998).

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