Abstract
This chapter analyzes the relationship of organizational stress and cynicism in the tourism industry. To do this, a survey was given to hotel workers at a five-star hotel in Antalya, Turkey. The method is quantitative.
TopBackground
In this part of the study, the concepts of organizational stress and organizational cynicism are theoretically evaluated within a conceptual framework. Firstly, the concept of organizational stress is discussed.
Key Terms in this Chapter
Job Satisfaction: The adequacy level of the provisions (wages, appreciation, social security, etc.) that employees expect to receive in return for their labors they think they spend for their work.
Individual Differences: The characteristics that distinguish human beings.
Organizational Commitment: The sense of belonging that employees feel for their organization.
Stress: A condition that causes illnesses in time that affect the body and mental state and reduce the quality of life.
Business: An independent budgeted organization established for investment in earnings or other benefits by investing in main commodities in the fields of industry, commerce, agriculture.
Tourism Industry: An industry that combines various services and activities such as tourism organization, marketing, accommodation, transportation services, food and beverage activities, retail stores and various other activities under an umbrella.