Reorganizing Information Technology Services in an Academic Environment

Reorganizing Information Technology Services in an Academic Environment

Marcy Kittner, Craig Van Slyke
DOI: 10.4018/978-1-61520-593-6.ch008
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Primarily due to ongoing changes in available technology and financial constraints at a four-year, private university, the Information Technology Department has gone through several iterations of organizational restructuring over the last ten years. The need for IT support for both the academic side of the University and the administrative side has been met by two different structures during this time. At times, the technology needs for the entire University have been supported by one common department that reports directly to the President. At other times, the support has been provided by two separate departments-the academic side reporting to the Chief Academic Officer (CAO) and the administrative side reporting to the CFO. Because of advantages and disadvantages of each of these structures and turnover of the President, CFO and CAO positions, the use of these two structures has alternated several times. The most recent president has emphasized a technology-friendly and upto- date campus as one of his primary goals. This emphasis precipitated an analysis of the existing systems with recognition of the need to keep IS strategies in line whether supported by one department or two.

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