MLA
Kittner, Marcy, and Craig Van Slyke. "Reorganizing Information Technology Services in an Academic Environment." Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 49-66. https://doi.org/10.4018/978-1-59904-405-7.ch004
APA
Kittner, M. & Van Slyke, C. (2006). Reorganizing Information Technology Services in an Academic Environment. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on the Human Side of Information Technology (pp. 49-66). IGI Global. https://doi.org/10.4018/978-1-59904-405-7.ch004
Chicago
Kittner, Marcy, and Craig Van Slyke. "Reorganizing Information Technology Services in an Academic Environment." In Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., 49-66. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7.ch004
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