MLA
Chai, Sangmi,et al. "Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective." Information Security and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Hamid Nemati, IGI Global, 2008, pp. 2830-2848. http://doi:10.4018/978-1-59904-937-3.ch189
APA
Chai, S., Herath, T. C., Park, I., & Rao, H. R. (2008). Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective. In Nemati, H. (Ed.), Information Security and Ethics: Concepts, Methodologies, Tools, and Applications (pp. 2830-2848). IGI Global. http://doi:10.4018/978-1-59904-937-3.ch189
Chicago
Chai, Sangmi and T. C. Herath, I. Park, and H. R. Rao. "Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective." In Information Security and Ethics: Concepts, Methodologies, Tools, and Applications. edited by Hamid Nemati, 2830-2848. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-937-3.ch189
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