Resource Discovery Tools: Supporting Serendipity

Resource Discovery Tools: Supporting Serendipity

Tammera M. Race (Western Kentucky University, USA)
DOI: 10.4018/978-1-4666-1821-3.ch009
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Abstract

Serendipity, the accidental discovery of something useful, plays an important role in discovery and the acquisition of new knowledge. The process and role of serendipity varies across disciplines. As library collections have become increasingly digital faculty lament the loss of serendipity of browsing library stacks. Resource discovery tools may have features that support serendipity as part of information seeking. A comparison of four commercial Web-scale discovery tools, Online Computer Library Center (OCLC) WorldCat® Local1, Serials Solution2® Summon3™, ExLibris4® Primo Central5™, and EBSCO Discovery Services (EDS)6™, links product features to characteristics that support serendipitous discovery. However, having such features is only part of the equation. Educators need to include serendipity in discussions about the research process. Future research opportunities include determining whether serendipity can be encouraged, evaluating its occurrence in the web scale environment, and studying serendipity in relation to research instruction.
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Introduction

What is serendipity? A common thread of all discussions is the perception that accident creates an opportunity. Observation and research show that serendipity plays a role in discovery across many disciplines, and may be a manifestation and/or a trait of creative research. Although these serendipitous discoveries can be significant in original thinking and advancement in different fields, serendipity is both lauded and condemned as a research strategy. Serendipity is also difficult to quantify. However, studies of user behavior positively support the role of serendipitous discovery as part of the research process. If we recognize that serendipity plays an important role, then we should ask how resource discovery tools can foster meaningful serendipitous discovery. Do some tools promote a discovery environment that encourages the searcher to be creative, to be open to accidental discovery?

The mission of this chapter is to explore whether some characteristics of commercial web scale discovery products may enhance opportunities for meaningful serendipitous discovery. To this end, this chapter will:

  • Present comments in the literature relating to serendipity and discovery

  • Discuss recent and current studies in searching behavior that recognize serendipity in the search process

  • Using published articles and promotional materials, compare four commercial web scale discovery products with respect to features that support serendipity

  • Suggest opportunities for research and evaluation of resource discovery tools with respect to users, search behaviors, and serendipity.

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A Field Description Of Serendipity

“Serendipity [noun]: the occurrence and development of events by chance in a happy or beneficial way” (Stevenson, 2010). Merton and Barber (2004) describe Horace Walpole’s creation of the word “serendipity.” Key to Walpole’s coinage of the term was accident, “sagacity” (Merton & Barber, 2004, p.2), and discovery of something useful that was previously unsought. Since 1754 when Walpole coined the term, serendipity has proven difficult to define and quantify. However, researchers know serendipity when they encounter it (McBirnie, 2008). Based on author accounts of historic discoveries, information seeking strategies, and their own experiences, serendipity is:

  • Accidental, random, unpredictable (McBirnie, 2008; Hoeflich, 2007; Hoffman, 2005)

  • Elusive (McBirnie, 2008; Foster and Ford, 2003)

  • Positive, exciting, fulfilling (McBirnie, 2008; Hoelfich, 2007; Hoffman, 2005)

  • A rare, but regular, occurrence (McBirnie, 2008).

In her studies of information seeking behavior, McBirnie (2008) notes that serendipity can be an active occurrence (a “happening upon”; p.607) or a passive occurrence (a “happening”; p.607).-

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