The Role of Emotional Capital in Organisational KM

The Role of Emotional Capital in Organisational KM

Kerry Tanner
DOI: 10.4018/978-1-60960-783-8.ch720
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Category: Social Aspects of Knowledge Management


Reconceptualising Human Capital In Organisational Km

In distilling reading across diverse literatures, the author developed a framework (Tanner 2006) that reconceptualized human capital in terms of a tripartite division of intellectual, social and emotional dimensions, or ‘the three faces of human capital’, i.e. intellectual capital, social capital and emotional capital (see Figure 1).

Figure 1.

The three faces of human capital


Each of these perspectives offers an alternate way of seeing human capital, a distinct frame with the potential to yield deeper insights; taken collectively, they help build a more holistic view of organisational knowledge processes. This conceptualisation also provides an effective mechanism for blending macro- and micro-levels of organisational analysis.

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