Abstract
The world is currently experiencing a period of major change. The emerging new world is variously referred to as the third wave, the information age, the information society, or the knowledge-based economy. Regardless of the terminology used, what matters is that the new social, political, and economic world is globalized, based on the production, distribution, and use of knowledge, and is heavily reliant on information and communication technology (Handzic, 2004a). It is also characterized by increased complexity, uncertainty, and surprises. Some analysts like Raich (2000) think of it as a period of living in the centre of the “Bermuda Triangle” where individuals, organizations, and societies have to deal with the increasing turbulence and speed of change in order to progress. The rise of the information society has brought major changes in citizen and business expectations, as well as organizational structures, cultures, and work processes. To remain responsive to the changing needs of their constituents, governments increasingly have to adopt information society tools and working practices. Essentially, they have to use information and communication technology (ICT) as tools in private and public sector renewal, develop information industry, maintain high level of professional expertise in ICT, provide opportunities to use information society services and have information infrastructure capable of providing such services. The purpose of this article is to explore how these processes are helping in rebuilding Bosnia-Herzegovina.