The Role of Information and Communication Technology in Managing Cultural Diversity in the Modern Workforce: Challenges and Issues

Abstract

This chapter demonstrates how managers can use information and communication technology (ICT) more effectively in culturally diverse workforces. Basing our analysis on the cultural dimensions of Hofstede and Hall, we compare a range of ICTs and provide a chart summarizing their strengths and weaknesses. In addition, a framework for developing ICT is proposed, and an example of its application to a global organization is presented. The study shows that none of the existing ICT tools is perfect in all situations and all cultural contexts. Therefore, managers need to provide a variety of ICTs to their employees, and developers should build flexibility into their ICT designs.