The Role of Trust in Information Technology Management

The Role of Trust in Information Technology Management

Istvan Mezgar (Computer and Automation Research Institute, Hungary) and Zoltan Kincses (Eotvos Lorand University of Sciences, Hungary)
DOI: 10.4018/978-1-59140-032-5.ch016
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All information systems are based on human beings (users), so taking into consideration basic human aspects while approaching the information management has of vital importance. Trust and confidence are essential for the users of networked systems, as for all members of Information Society. The lack of trustworthy security services is the main reason of not using the electronic and mobile technologies either in private, or business, either in public services. Trust is essentially linked to consumers’ rights, like identification, authentication, privacy, and confidentiality. In the chapter a summary is given on the challenges in information management, and on definitions and elements of trust. The chapter introduces shortly the basic elements of secure information management and the present technologies and tools for achieving trust. Trends in information management systems are also outlined. As the chapter covers a very broad area references for each important part are given.

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