The Role of User Characteristics in the Development and Evaluation of E-Learning Systems

Abstract

This chapter presents a multi-phase cyclical model of designing, developing, and evaluating instructional technology (IT) learning systems based on inclusion of users’ characteristics (experience with technology, familiarity with content, adaptability, learning style, gender, professional level). The model was developed and piloted over the course of seven years in more than 50 learning communities and has resulted in documentation of stages in which user variables interact with the process. Key elements of the model are presented in detail and supported by samples of development and related evaluation. The authors hope that the chapter contains excellent recommendations for the practice of designing and evaluating IT learning systems that meet the varied individual, cultural, and contextual needs of users.