MLA
Karakostas, Bill,et al. "The Role of Virtual Communities in the Customization of e-Services." Technical, Social, and Legal Issues in Virtual Communities: Emerging Environments, edited by Subhasish Dasgupta, IGI Global, 2012, pp. 116-132. http://doi:10.4018/978-1-4666-1553-3.ch008
APA
Karakostas, B., Kardaras, D. K., & Zichová, A. (2012). The Role of Virtual Communities in the Customization of e-Services. In Dasgupta, S. (Ed.), Technical, Social, and Legal Issues in Virtual Communities: Emerging Environments (pp. 116-132). IGI Global. http://doi:10.4018/978-1-4666-1553-3.ch008
Chicago
Karakostas, Bill and Dimitris K. Kardaras, and Adéla Zichová. "The Role of Virtual Communities in the Customization of e-Services." In Technical, Social, and Legal Issues in Virtual Communities: Emerging Environments. edited by Subhasish Dasgupta, 116-132. Hershey, PA: IGI Global, 2012. http://doi:10.4018/978-1-4666-1553-3.ch008
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