The Role of Web Services: A Balance Scorecard Perspective

The Role of Web Services: A Balance Scorecard Perspective

Pauline Ratnasingam (University of Central Missouri, USA)
Copyright: © 2010 |Pages: 15
DOI: 10.4018/978-1-60566-982-3.ch047

Abstract

This chapter aims to examine the extent of Web services usage and quality, applying the balanced scorecard methodology in a small business firm as an exploratory case study. This chapter contributes to guidelines and lessons learned that will inform, educate, and promote small businesses on the importance of maintaining the quality of Web services.

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