MLA
Ratnasingam, Pauline. "The Role of Web Services: A Balance Scorecard Perspective." Web Technologies: Concepts, Methodologies, Tools, and Applications. IGI Global, 2010. 865-879. Web. 26 Apr. 2018. doi:10.4018/978-1-60566-982-3.ch047
APA
Ratnasingam, P. (2010). The Role of Web Services: A Balance Scorecard Perspective. In A. Tatnall (Ed.), Web Technologies: Concepts, Methodologies, Tools, and Applications (pp. 865-879). Hershey, PA: IGI Global. doi:10.4018/978-1-60566-982-3.ch047
Chicago
Ratnasingam, Pauline. "The Role of Web Services: A Balance Scorecard Perspective." In Web Technologies: Concepts, Methodologies, Tools, and Applications, ed. Arthur Tatnall, 865-879 (2010), accessed April 26, 2018. doi:10.4018/978-1-60566-982-3.ch047
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