MLA
Lee, Jason Wai Chow,et al. "Sales Force Automation Usage and Performance." Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2012, pp. 171-188. https://doi.org/10.4018/978-1-61350-044-6.ch011
APA
Lee, J. W., Mohamad, O., Ramayah, T., & Ching, J. O. (2012). Sales Force Automation Usage and Performance. In R. Colomo-Palacios, J. Varajão, & P. Soto-Acosta (Ed.), Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus (pp. 171-188). IGI Global. https://doi.org/10.4018/978-1-61350-044-6.ch011
Chicago
Lee, Jason Wai Chow and Osman Mohamad, T. Ramayah, and Joyce Ong Sheau Ching. "Sales Force Automation Usage and Performance." In Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus. edited by Colomo-Palacios, Ricardo and João Varajão, and Pedro Soto-Acosta, 171-188. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-044-6.ch011
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