Scenario Authoring by Domain Trainers

Scenario Authoring by Domain Trainers

Debbie Richards, Meredith Taylor
DOI: 10.4018/978-1-60960-080-8.ch011
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Authoring is a bottleneck in the widespread uptake of technology for training and education as the time and skill needed for domain experts such as trainers and teachers to develop learning modules is prohibitive. In this project the authors are particularly concerned with providing experiential knowledge transfer, where the trainer is able to create scenarios similar to those they have experienced and allow their trainees to consider appropriate responses to such situations. For this the authors need an environment which is immersive for both parties, in which knowledge is acquired, transferred and gained in the context of the scenario. The scenario itself becomes part of the knowledge to be experienced. To this end they have created a simple approach involving synthetic agents within a Virtual Environment who can be changed along with their dialog and behaviour to create and modify scenarios as deemed appropriate by the domain expert in order to improve the learning experiences of the trainee.
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Computer based training environments promised a flexible and cost-effective method for learning new skills. Early prototype systems, such as SCHOLAR (Carbonell, 1970), GUIDON (Clancey, 1987), STEAMER (Hollan, Hutchins and Weitzman, 1984), the LISP Tutor (Anderson and Reiser, 1985) and SHERLOCK (Lajoie and Lesgold,1989), have demonstrated the feasibility of computer based training systems as well as pushing the boundaries of research in the areas of artificial intelligence, natural language processing, planning and user modelling. A more complete overview of the main concepts that have emerged from early intelligent tutoring systems is given in Wenger (1987).

As computers have become cheaper and more powerful, computer-based training systems offer an interactive multimedia experience or possibly a complete immersive Virtual Environment to the user. Today, most large companies use some form of computer-based training system, albeit at a high development cost. The costs in time, technology and human resources associated with developing computer-based training resources are beyond all but the largest organisations. An alternative to custom development is purchase of off-the-shelf software. Commercial simulation environments tend to be expensive (licenses can be around 50K) and they tend to offer minimal user interaction, cannot be used to define complex training scenarios, and use scripted characters that cannot react appropriately to the user or events.

Solutions to these problems are being sought by researchers. One key field of research is the use of intelligent agents and multi-agent systems. It is increasingly common for eLearning environments to include a pedagogical agent to perform one or more roles such as a tutor, peer or teacher. These agents have social ability based on the observation that learner’s perception of the learning experience is positively affected when a lifelike character is included in a computer-based interactive learning environment. This has become known as the persona effect (Lester et al., 1997). Human qualities such as empathy (McQuiggan and Lester, 2006), enthusiasm and interesting personalities (Elliott, Rickel and Lester, 1999) and expressiveness in terms of communication and levels of advice (Lester et al., 1997) have been perceived by learners and educators to be useful. A study by Moreno et al. (2001) found that participant memory retention and knowledge transfer was better when the learner was assisted by a pedagogic agent compared to a computer-based text environment without the agent.

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