School Counselors and Technology: Bridging the Gap for Student Success

School Counselors and Technology: Bridging the Gap for Student Success

Na Mi Bang (Indiana University-Purdue University Indianapolis, USA), Haihong (Helen) Hu (University of Central Arkansas, USA) and Valerie G. Couture (University of Central Arkansas, USA)
DOI: 10.4018/978-1-7998-1766-6.ch010


The use of advanced technology has clearly affected counseling services provided to students by school counselors, as well as how counselors communicate with and support students. The American School Counseling Association (ASCA) has emphasized the importance of school counselors' use of technology and their collaboration with families and educators. It is important for school counselors to understand how technology influences schools so that they can provide the most appropriate and effective counseling services to students. This chapter explores what school counselors need to know to understand the importance of advanced technologies in school settings, as well as how school counselors can utilize diverse technologies, online resources, activities, and computer-based systems in their work with students. This chapter will help educators and counselors develop the knowledge and skills needed to competently address technology-related issues in schools.
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Using Technology To Support The Social/Emotional Development Of Students

Social/Emotional Development. It is within the scope of practice for school counselors to provide counseling to students who are struggling with personal, academic, and career concerns (American School Counselor Association [ASCA], 2015). Students have social/emotional learning (SEL) and development needs which schools can help support if they have the resources (staff and knowledge) to do so. Elias, Tobias, and Friedlander (1999) theorized the following five areas make up the skill set for emotional intelligence:

  • Be aware of one own feelings and those of others.

  • Show empathy and understand others’ point of view.

  • Regulate and cope positively with emotional and behavioral impulses.

  • Be positive goal and plan oriented.

  • Use positive social skills in handling relationships. (p. 202)

The prevalence of student mental health challenges is a very real concern to parents, teachers, and administrators (Even & Quest, 2017). As many as one in five school-aged youth experience symptoms of a mental health condition (National Institute of Mental Health, 2016; U.S. Department of Health and Human Services, 1999; World Health Organization, 2004). Researchers have found evidence linking mental health symptoms and impairment of academic performance and achievement (Roeser, Eccles, & Strobel, 1998).

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