MLA
Gupta, Manish, H. Raghav Rao and Shambhu Upadhyaya. "Security of Alternative Delivery Channels in Banking: Issues and Countermeasures." Socioeconomic and Legal Implications of Electronic Intrusion. IGI Global, 2009. 305-327. Web. 21 Apr. 2018. doi:10.4018/978-1-60566-204-6.ch019
APA
Gupta, M., Rao, H. R., & Upadhyaya, S. (2009). Security of Alternative Delivery Channels in Banking: Issues and Countermeasures. In D. Politis, P. Kozyris, & I. Iglezakis (Eds.), Socioeconomic and Legal Implications of Electronic Intrusion (pp. 305-327). Hershey, PA: IGI Global. doi:10.4018/978-1-60566-204-6.ch019
Chicago
Gupta, Manish, H. Raghav Rao and Shambhu Upadhyaya. "Security of Alternative Delivery Channels in Banking: Issues and Countermeasures." In Socioeconomic and Legal Implications of Electronic Intrusion, ed. Dionysios Politis, Phaedon-John Kozyris and Ioannis Iglezakis, 305-327 (2009), accessed April 21, 2018. doi:10.4018/978-1-60566-204-6.ch019
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