MLA
Gurau, Calin. "Self-Service Systems: Quality Dimensions and Users` Profiles." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 843-854. http://doi:10.4018/978-1-61520-967-5.ch052
APA
Gurau, C. (2010). Self-Service Systems: Quality Dimensions and Users` Profiles. In Management Association, I. (Eds.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 843-854). IGI Global. http://doi:10.4018/978-1-61520-967-5.ch052
Chicago
Gurau, Calin. "Self-Service Systems: Quality Dimensions and Users` Profiles." In Electronic Services: Concepts, Methodologies, Tools and Applications. edited by Information Resources Management Association, 843-854. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-61520-967-5.ch052
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