MLA
Ingvaldsen, Jon Espen and Jon Atle Gulla. "Semantic Business Process Mining of SAP Transactions." Enterprise Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 866-878. http://doi:10.4018/978-1-61692-852-0.ch320
APA
Ingvaldsen, J., & Gulla, J. (2011). Semantic Business Process Mining of SAP Transactions. In Management Association, I. (Ed.), Enterprise Information Systems: Concepts, Methodologies, Tools and Applications (pp. 866-878). IGI Global. http://doi:10.4018/978-1-61692-852-0.ch320
Chicago
Ingvaldsen, Jon Espen, and Jon Atle Gulla. "Semantic Business Process Mining of SAP Transactions." In Enterprise Information Systems: Concepts, Methodologies, Tools and Applications. edited by Information Resources Management Association, 866-878. Hershey, PA: IGI Global, 2011. http://doi:10.4018/978-1-61692-852-0.ch320
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