Servant Leadership, Burnout, and Turnover Intention

Servant Leadership, Burnout, and Turnover Intention

Muhammad Imran (COMSATS University Islamabad, Pakistan & Qurtaba University, Pakistan)
Copyright: © 2019 |Pages: 8
DOI: 10.4018/978-1-5225-4996-3.ch009
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This chapter is based on the servant leadership theory's effects on the turnover intention through the mediating role of burnout. The basic concepts of the model are derived from conservation of resources theory. The theory predicts that sustained psychological stress can lead to burnout and turnover intention. Servant leadership focuses on reducing the employee stress level and increasing job satisfaction. The study focuses on the banking industry employees and finds the main reasons of high turnover.
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Significance Of The Study

This study will be significant because it will provide additional knowledge relating to direct relationship between servant leadership and turnover intentions. This research study will also focus on the mediating effects of burnout on turnover intention. This study integrated resource conservation theory and servant leadership theory in a single model which jointly explain the turnover intention. This study will suggest to banking sector management that how they can prevent the high turnover of their talented employees. Specially, consider the role of servant leadership while developing the new strategies to reduce turnover. The study will provide the literature for future studies. This study will be useful for academicians and professionals in future.

Key Terms in this Chapter

Servant Leadership: An individual must be a servant first to serve society, community, customers, and employees by putting his/her benefits to the side. Working for betterment of the society, people, and community is called servant leadership.

Turnover: The employee thinking of switching the job in the near future is called turnover intention.

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