MLA
Elbeck, Matt and Brian A. Vander Schee. "E-Service Delivery in Higher Education: Meeting MBA Student Expectations." Marketing Strategies for Higher Education Institutions: Technological Considerations and Practices, edited by Purnendu Tripathi and Siran Mukerji, IGI Global, 2013, pp. 194-204. http://doi:10.4018/978-1-4666-4014-6.ch014
APA
Elbeck, M., & Vander Schee, B. A. (2013). E-Service Delivery in Higher Education: Meeting MBA Student Expectations. In Tripathi, P., & Mukerji, S. (Ed.), Marketing Strategies for Higher Education Institutions: Technological Considerations and Practices (pp. 194-204). IGI Global. http://doi:10.4018/978-1-4666-4014-6.ch014
Chicago
Elbeck, Matt, and Brian A. Vander Schee. "E-Service Delivery in Higher Education: Meeting MBA Student Expectations." In Marketing Strategies for Higher Education Institutions: Technological Considerations and Practices. edited by Purnendu Tripathi , and Siran Mukerji, 194-204. Hershey, PA: IGI Global, 2013. http://doi:10.4018/978-1-4666-4014-6.ch014
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